The project was developed to provide an End-to-End (E2E) management service in the fixed-line ULL network.

The following services were designed:

• Incident reception;
• Analysis and engagement of local suppliers;
• Periodic training for operators.

More specifically, the following will be achieved:

• 280,000 calls;
• 1,000 “monitoring” events;
• 90% annual customer satisfaction;
• 97% incident reception within 100”.