Support was requested to initiate and improve the Customer Care service for UnipolMove by Unipol.
A service was implemented, divided into BackOffice and FrontEnd activities, with a team of 21 operators:
  • 2 Team Leaders
  • 1 Service Manager
Additionally, a pre and post-sales commercial support service was set up for end users, along with specialized consulting for service design and refinement in the project area. The annual volume to be managed includes 240,000 incoming calls, 280,000 BackOffice cases processed, and 50,000 email contacts.